Quality Assurance Manager

  • Quality Assurance
  • Calgary

Website nwinteractive New World Interactive

New World Interactive is looking for an experienced Quality Assurance Manager to join our team! The QA Manager will work with the QA Leads to schedule and delegate QA tasks, manage multiple bug databases, and will be the company liaison between the development and publisher QA teams. The ideal candidate will have experience in building and managing QA departments and QA processes. A keen eye for detail, strong analytical skills, and a passion for games is a must. Our QA team is embedded within our development team, so the right individual is a great communicator who works well with others and understands the different disciplines’ functions on a game team.


Role Responsibilities:

  • Passion for gaming and testing; an interest in staying in QA, as well as helping to grow and develop junior testers into more knowledgeable and skilled testers
  • Promote and introduce the QA team to modern test practices and toolsets, and author documentation on best practices and standards for various programs relating to test
  • Manage multiple small QA teams to provide quality assurance for cross-platform (Console, PC) and online games
  • Ensure that team members identify test needs based on acceptance criteria and risk assessments based on code changes
  • Implement software test methodologies, tools, and procedures that provide value to the overall product development lifecycle
  • Responsible for mentorship, evaluations, conflict resolution, and recognition of the staff to maintain highly motivated and engaged employees
  • Communicate with other Team members to prevent issues from arising and correct existing problems during the development cycle
  • Handle escalations of any product issues found during testing and/or production to ensure that they are resolved
  • Provide input to the weekly project status report for each assigned project.
  • Lead and/or participate in global QA initiatives
  • Ability to analyze upcoming game content to identify risk areas quickly
  • Strong written/verbal reporting skills on the state of game bugs, features, playability, risks, and blockers
  • Work with the QA Leads on the creation and maintenance of QA test plans, coverage docs, and test cases for a living product and all phases of product development
  • Bug database management – tracking, assessing, and assigning priorities
  • Ensure testers maintain a high bar of quality in their game testing and device coverage
  • Responsible for testing game content for bugs and other defects
  • Proofread and verify written product documentation
  • Ability to maintain strong, collaborative relationships with other Leads & team members within Programming, Art, Design & Production teams
  • Point of contact for outsource testing and outsource strategies
  • Work closely with Community Manager for live issue reporting and prioritization
  • Ensure games are signed-off, in a quality state, and ready for certification processes for Console
  • Ensure new builds are cleared in a quality state and prepared for test or deployment for community events and releases

Minimum Qualifications:

  • Highly organized and detailed oriented
  • Strong ability to multi-task in a fast-paced & deadline-driven environment
  • Previous experience in the gaming industry
  • 2+ years of QA project management as well as task scheduling experience
  • 4+ years of experience managing a test team and their day-to-day tasks
  • 5+ years of QA or development testing experience; Experience with Co-op games and FPS games preferred
  • Experience in building, maintaining, and improving the company-wide Quality Assurance process
  • Experience working alongside a development team
  • Proficient in Quality Assurance metrics reporting and tracking
  • 2+ years of experience working within Jira
  • Experience with test case management tools as well as authoring and auditing the efficacy of test plans
  • Experience working with remote, outsourced &/or global teams
  • Strong teamwork, communication, and collaboration skills, internally and with external studios

Company Benefits:

  • Supplemental benefits – Vision, Dental, Pharmaceutical and more.
  • Life insurance
  • Work from home 
  • Company events 
  • Educational allowance 
  • Personal development allowance  
  • Additional time-off during company closed periods 
  • Annual Bonus Opportunities

To apply for this job please visit jobs.newworldinteractive.com.

Hi, I'm Craig. Creator of Alberta Makes Games and local advocate for game development.
I created the Calgary Game Developers meetup group in 2013 and have been a director for both Calgary Game Developers Association and Interactive Arts Alberta.

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